Virtually Social - Help & Questions

There is nothing to worry about. Our social media management solution is based on month-to-month payments and there are no contracts to sign, so you can quit anytime you like as long as you give us 14 days notice!

Your only expense will be the $189 + GST per month, that’s the price for our entry plan, which is best for small businesses to get started with – The Virtually Social Essentials Plan.

With it, you’ll get all the things that are listed, as well as access to our awesome Australian-based customer service that’s available 5 days a week from 10am to 7pm AEST. You can simply upgrade the plan if you need more, or you can add additional services such as outreach programs or more postings if you need these.

We know it comes as a surprise for many small businesses, but these firms aren’t geared for small business owners like you and they quote prices that are fit for enterprises!

We, on the other hand, focus on small business owners and our plans and pricing reflect that focus. While other firms may not want to work with small business owners and therefore blow the actual price of the service way out of proportion!

They want big clients with huge budgets.

We focus on providing service that takes minimal time from you – ideally, you will just go through the setup and then leave the rest to us. Once we have all the info we need from you, we’ll get to work and our content writers will work their magic.

Your social media accounts will have fresh posts each day. While we cater to lots of clients, you can rest assured we will always be at your disposal should you have feedback and want to tweak the direction of the content a bit.

Of course! Leave it to us and we’ll take care of the setup! Be aware there’s a one-time charge of $69 + GST per each account we create. We can create business pages for Facebook, Instagram, Twitter, LinkedIn and Pinterest.

We do not sell likes, because these types of services don’t really bring you more customers, and just artificially blow up your statistics. We offer a better option: advertising for your Facebook page that will give you likes from the people who are actually interested in what you offer. Our advertising plans start from just $249 + GST plus the cost of advertising on the network (payable directly to the network). Please contact us for more information.

Once you sign up to one of our plans, we will need approximately a week before we start publishing. The first week is spent on research, creating layout designs, finalising captions and set up. Once you’ve approved the first batch of posts, we will then schedule in posts based on days/times agreed with you.

When you start with the sign-up process, you will receive access to our onboarding questionnaire where you will tell us all the relevant information about your business and industry and what you wish to achieve with our service. Here, it’s most important that you go into details so we can truly nail that tone you’re looking for.

Once we have all that information, your account will be assigned a dedicated content specialist. Our Australian-based content expert will then continue in-depth research into your business, industry, competitors and assess your current social media presence.

Once finished with the research, they will start finding content relevant to your audience. Each post will have things like a link to a relevant industry article, video or blog post, or a link to your website. It may also have an image and all will have a short message to pique your audience’s interest, as well as the most relevant hashtags, of course.

There is no obligation to stick with our service, it’s a rolling monthly payment, so once you sign up you’ll need to agree to our Terms of Service which outlines the services we provide and your role. There’s no commitment to worry about, and you can cancel whenever you want to as long as you give us 14 days notice.

Unfortunately, we can’t provide you with a dedicated account manager, but our Australian-based support team is always at your disposal. Chat with them for anything you need, be it a question, feedback or some directions on the content we are posting, and they will take care of all your requests quickly.

You can reach us via:

–        Chat on our site

–        Email

–        Schedule a call

Our support team hours are: Monday to Fridays 9am to 9pm Sydney time

Unfortunately, the confidentiality agreements in our Terms of Service make it impossible for us to share samples of content that we have done for others in your industry.

What we can do, however, is send you a few examples of our work so you get an idea on the formats and design we use when creating content for our clients.

Feel free to contact us and tell us you wish to see some of our work, and we will happily share such examples with you.

We cater to hundreds of happy clients globally, who operate in very different industries and niches. We are not limited to only a few select industries and our content specialists can create content for your business specifically.

We don’t have data to share on how many clients from each industry there are at this time, but you’re free to check the testimonials from our satisfied clients to see what types of industries they are coming from.

After you sign up for our services, we will send you an onboarding questionnaire, we will ask you to share information about your business and industry, as well as what you want to see in the social media posts.

The more details you provide, the better we can set up your content for social media sharing.

Our content specialists will then research your business, industry, but also your competitors, to get a good idea of the type of content your audience will love to move forward with. This way, they will have a well-tailored content strategy that will resonate with your audience.

Once we receive your onboarding questionnaire, our content specialists will spend a hefty amount of time scouring your industry and market, no matter whether you are a global or local business. It will also give us insight into current reach and metrics, as well as keywords and phrases you want to target specifically.

In the case of local businesses, they will focus on your local area to ensure the content is created with local residents in mind. For course, the more specific details you can give, the better able we’ll be to match the content and tone of voice you need.

You can do that, no problem! We love hearing feedback because it helps us make the content even better! Simply contact our Australian-based support team with any tips and suggestions and they will happily adjust your social media posts according to your wishes.

You can reach us via:

–        Chat on our site

–        Email

–        Schedule a call

Our support team hours are: Monday to Fridays 10am to 7pm Sydney time

If you have any particular photos in mind that you want to see, you can share them with us via a dedicated Google Drive that we will set up. You just drag the photos to the folder for us to use. Just make sure you are also the author of the photos to avoid copyright issues!

Alternatively, we’ll have access to a stock image library that has over 427,000 high-quality stock images, as well as vector graphics and illustrations we choose from.

All images will be branded and edited before they are posted to your social media. Editing images and branding them takes a bit of time, so make sure that you share images you wish to see as part of your social media posts early enough. Usually, it will take about three business days to prepare images well.

In case of special events you have upcoming, contact us at least seven business days in advance to let us know about it, so we can prepare a post with a good image ahead of the event and build excitement around it.

We cater to lots of satisfied clients from a multitude of industries. There is always a chance we haven’t had the pleasure of working from someone from your specific industry yet. But, we’re confident we will be able to create tailor-made content that will resonate with your audience.

This is because we have a lot of experience creating social media strategies and content that is successful for small and large businesses alike. Plus we have full faith in our content specialists to provide the extra research needed for you.

We work with clients from hundreds of narrow niches and off-beat industries, from all corners of the world. If you will be the first from your niche or industry to request our services, we’re confident we’ll do as high-quality of a job as we did for all other clients too.

Thanks to our experience, and fine-tuned process we use to get to know our new clients, we can get a great overview of you and your place within your niche and industry which makes it much easier to create content that resonates.

Yes, you can! The content we create for your business social media pages will always be sent to you for approval. In fact, every fortnight, we will send you posts created for the next 15 days, and you can go through all of them and pre-approve them for posting.

You don’t have to do it as soon as you get them! We give clients two business days to check all of them and approve them. In case they have any tips or feedback or would like us to implement some changes, simply contact us and we’ll happily do the required changes. Please note, any changes that need to be made will take approximately 24 to 48 business hours.

You can rest easy knowing that pre-vetted, highly-qualified Australian content specialists will be in charge of your social media accounts. They know social media networks like the back of their hand, investing hours into the search for relevant content that will be just the perfect fit for your business.

They do not shy away from the responsibility that comes with taking charge of your social media accounts and therefore hold high standard on the content that will be published there.

Their primary goal for your accounts will be sharing content that engages your readers and entices in ways that bring positive results to your company.

We have a brilliant team of Australia based content specialists who live and breathe social media and know all the latest trends sweeping through the social networks.

With us, you can be sure you’ll always get posts created by humans, not software, posts that will speak to humans, not search engines!

Currently, we do not offer the service of replying to DMs or comments, and we focus on posting exclusively. We find that for that kind of engagement, there is nobody better than you and your team, because you know your business best, making you the best choice for the deep, personalised engagement that your customers are looking for with comments and DMs.

Since we will be taking the biggest chunk of your social media work off your shoulders, this leaves enough time to reply to your fans and followers, and foster loyalty. Perhaps even getting a few new brand ambassadors from it!

We can’t provide stats or report on the engagement as part of the plan, but there are a few other options you might want to look into:

The Custom Reporting Add-on – For $79 + GST per month, you will get access to metrics regarding the number of likes, shares, followers and their growth, as well as other engagement such as direct messages, and lots of other functionalities. We’ll send these reports once a week or month, however you prefer it.

Alternatively, you can look into the reporting features that you have access to for free with your business account on each network. Facebook has very in-depth reports that you don’t have to pay for, all you need is to go into the insights of your Facebook page to see them and Instagram has Instagram Insights.

There’s also the option of using free apps and websites to get a good overview of page stats and engagement.

When you choose a plan, as part of it, we will send you our Facebook Business Manager details to add us as an editor. For certain platforms like Instagram, we will also need access to your login.

Naturally! Your profiles will always be yours, and you can post as much as you want! It will not disrupt our posting process, so no worries!

Our access is limited to posting only, and you will always be the account owner, admin, and your username and password will be safe and sound.

Post anything you like and most of all, take the time to reply to your followers and fans.

This is all that matters in the end, isn’t it? And that is true – no service is worth much if there are no results from it! Here’s what you can expect to get from Virtually Social:

  • Consistency of your Social Media Presence – when somebody searches for you on social media, your Facebook page will be active, always have freshly posted content and this will signal that you are indeed there and easy to reach!
  • Expertise and Reliability – The content we post will be interesting, provide value, and drive engagement. When your visitors see these types of content, they will trust you are a reliable business that knows how to solve their issue.
  • Branding – We encourage you to share feedback on the posts we create to ensure your brand, tone and voice remain the same across your whole online presence.
  • SEO – Search engines take your social media presence and activity as an important part of determining whether you are a legitimate business.

Of course, you can grow your social media pages even quicker with one of our add-on options. If you are unsure of what’s best for your business, please don’t hesitate to schedule a call and we’ll be happy to answer any questions you may have.

With our service, your social media pages will be updated with relevant, high-quality content every single day. One positive outcome of these types of strategies is getting organic growth of followers and likes on your social channels. Of course, encouraging others and engaging plays a role too.

But this isn’t the focus of our service. If you wish to grow the likes and followers quickly and efficiently (without actually buying these and getting bots to like you) then you might want to use a plan that includes Facebook ads as part of the monthly service.

With Facebook ads, you will reach a much wider audience. Besides, advertising is prioritised on social media since it a stream of revenue for them. While your daily posts will only reach your followers, your advertisements will reach anyone who is your target audience, whether they already liked and followed your page or not.

By promoting with Facebook Ads, you will grow your followers and likes faster.

While this isn’t our primary goal, it is often the benefit that comes from using our services. Our focus is on creating a consistent social media presence for your business by posting every day on Facebook and other social media networks you choose, depending on the plan you subscribe to.

Usually, posting content that resonates with readers will bring more followers and likes due to shares, as well as more traffic to your website, which will also increase the sales. If you’re interested in the growth of your social media followers and likes, our Growth plan will be the perfect choice for you. Other plans are more focused on creating a reliable presence.

No matter which plan you choose, linking to your website and services and products is always included. We will place links usually in several posts each week, together with relevant hashtags and images to increase your discoverability.

We also offer advertising on Facebook, which gives a better focus on reaching more people and thereby improving traffic to your site, leading to more sales of your products and services.